The Poisson distribution with $\lambda=1/2$ is the discrete probability distribution of the number of customers arriving in one minute. It takes values in the set $\{0,1,2,3,\ldots\}$. The time between arrivals of successive customers is a continuous random variable, taking values in $(0,\infty)$.
Let $T$ be that random variable. The probability $\Pr(T>t)$ is the same as the probability that the number of customer arriving before time $t$ is $0$. That number of customers has a Poisson distribution with expected value $\lambda t = t/2$. The probability that that is $0$ is therefore $\dfrac{(t/2)^0 e^{-t/2}}{0!}=e^{-t/2}$. If you plug in $t=2$, you get the answer to your first question.
For your second question, the probability that it's more than one minute you get from plugging in $t=1$, and similarly for the probability that it's more than three minutes. So now you need this: $ \Pr(11\ \&\ T\not>3). $ You need to show this last probability is $ \Pr(T>1)-\Pr(T>3). $ That's the same as showing $ \Pr(T>1\ \&\ T\not>3) + \Pr(T>3) = \Pr(T>1). $ So show that the two events $[T>1\ \&\ T\not>3]$ and $[T>3]$ are mutuallly exclusive and that if you put "or" between them, what you get is equivalent to the event $[T>1]$.